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Marketing Cookies and web beacons may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. They do not directly store personal information, but uniquely identify your browser and internet device. If you do not allow these cookies and web beacons, you will experience less targeted advertising. Our website does not track users when they cross to third party websites, does not provide targeted advertising to them and therefore does not respond to "Do Not Track" signals.
Interactive Brokers Group Cookie Policy
What are Cookies and Web Beacons?
Cookies are pieces of data that a website transfers to a user's hard drive for record-keeping purposes. Web beacons are transparent pixel images that are used in collecting information about website usage, e-mail response and tracking. Generally, cookies may contain information about your Internet Protocol ("IP") addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the website or your usage of our services, including a history of the pages you view.
How We Use Cookies and Web Beacons
Interactive Brokers Group collects information from cookies and web beacons and stores it in an internal database. This information is retained in accordance with our Privacy Policy. This website uses the following cookies and web beacons:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can configure your browser to block or alert you about these cookies, but certain areas of the site will not function properly. These cookies do not store any personal data.
Performance Cookies and Web Beacons
These cookies and web beacons allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information that these cookies and web beacons collect is aggregated and, therefore, anonymous. If you do not allow these cookies and web beacons our aggregated statistics will not have a record of your visit.
The website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help analyse how you use this website. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Marketing Cookies and Web Beacons
These cookies and web beacons may be set throughout our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store personal information that could identify you directly, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies and web beacons, you will experience less targeted advertising. The website does not track users when they cross to third party websites, does not provide targeted advertising to them and therefore does not respond to Do Not Track ("DNT") signals.
Managing Your Cookie Preferences
You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. However, if you do decide to disable cookies you may not be able to access some areas of our website or the website may function incorrectly. To learn more about your ability to manage cookies and web beacons and how to disable them, please consult the privacy features in your browser or visit www.allaboutcookies.org.
This website may link through to third party websites which may also use cookies and web beacons over which we have no control. We recommend that you check the relevant third parties privacy policy for information about any cookies and web beacons that may be used.
I don’t receive the app authentication no. Why is that?
Hello, thank you for reaching out. Please try these SMS troubleshooting steps: https://www.interactivebrokers.com/lib/cstools/faq/#/content/47469002
If the above does not work, please call Client Services for further assistance: https://spr.ly/CSCampusEU
I am unable to link my checking account. When I put in my login credentials I am asked for a passcode. What passcode? I don’t get a text or an email or anything. What am I supposed to put there?
Thank you for contacting IBKR on IBKR Campus EU. To address your concern/inquiry, we need a few more details about the situation and your account; unfortunately, social media is not a secure channel to share this information. We kindly ask that you contact our Client Services team for further assistance via web ticket, live chat, or phone call using the link below. We appreciate your understanding. https://spr.ly/CSCampusEU
As a Singapore user and resident, do I need to add any inheritance beneficiary?
Hello, thank you for asking. Only US-based Individual accounts, Joint accounts that are Tenants with Rights of Survivorship or Tenants by Entirety, and Individual IRA Account Users with a single account or multiple linked accounts can access the Account Inheritance page. From the Account Inheritance page which US-based Individual accounts and Joint accounts that are Tenants with Rights of Survivorship or Tenants by Entirety can set up a Transfer on Death and Individual IRA Accounts can add beneficiaries. Accounts not eligible to designate a beneficiary can consider adding a Trusted Contact Person. Please review this FAQ for more information: https://www.interactivebrokers.com/faq?id=30137750
We hope this helps!
Do I need to convert US dollars to HK currency to buy HK stocks?
Thank you for asking. Cash accounts must maintain a positive balance. In order to trade a foreign security, you must deposit or convert funds to the desired security’s currency, and the trade can be placed once the funds settle. For instance, if you carry Euros in your account and want to trade a stock on an American stock exchange, you will need settled USD funds. Please note that forex settlement generally takes place two business day following the sale transaction (Trade Date plus one business day: T+2).
Margin accounts allow you to trade without waiting for cash to settle or converting currencies. However, it is required that you meet the margin requirement in your account. Failure to meet these requirements will result in becoming subject to liquidation of assets to bring the account back into margin compliance. We hope this helps!
Can,t put money from my bank account into IBKR account?!!!!
Hello, thank you for asking. Please use this tool on our website to review available funding methods and ETAs based on your residency and the currency you wish to deposit: https://spr.ly/FundCampusEU
Once you select the best method for your needs, please follow all the steps to complete the transfer.
We hope this helps!
If I hold shares of a company, and the company pays dividends, how are they paid back to me ? Are they re-invested?
Hello, thank you for asking. IBKR will reflect upcoming dividend payments as an accrual in client accounts on or shortly after the ex-dividend date. Upon receipt of the funds through our clearing agent or depository, the accrual will be reversed from the account and the cash dividend will be allocated to the Cash Balance of the account. This action typically will occur on the announced payment date of the dividend.
Clients may view the accrual reversals and the final cash dividend allocation on their daily or monthly account statements. Please visit this FAQ for instructions on how to run the statement:
https://www.ibkr.com/faq?id=27290344
Also, IBKR offers a Dividend Reinvestment Program that is available to IB LLC, IB CAN, IB HK and IB UK clients only. Please view this FAQ for more information: https://www.interactivebrokers.com/faq?id=28226119
We hope this helps!
Hi will I be able to convert my margin account to cash account? Interchangeable? How do I settle margin account?
Hi June, thank you for contacting us. Cash accounts must maintain a positive balance. In order to trade a foreign security, you must deposit or convert funds to the desired security’s currency, and the trade can be placed once the funds settle. For instance, if you carry Euros in your account and want to trade a stock on an American stock exchange, you will need settled USD funds. Please note that forex settlement generally takes place two business days following the sale transaction (Trade Date plus one business day: T+2).
Margin accounts allow you to trade without waiting for cash to settle or converting currencies. However, it is required that you meet the margin requirement in your account. Failure to meet these requirements will result in becoming subject to liquidation of assets to bring the account back into margin compliance. Please view this FAQ for more information on how to change your account type between cash and margin and the implications: https://www.interactivebrokers.com/faq?id=40340296
We hope this information is helpful!
How can I submit the KID?
Hello, thank you for contacting us. Please review this FAQ and click on The Kid Documents Access Page underneath additional information.
https://www.interactivebrokers.com/faq?id=730706561
We hope this helps!
I have done a cash deposit with wise. But it has been several days and I still have not received it in my account. What should I do?
Hello Marcus, thank you for reaching out and we apologize for the delayed response. USD deposits from Wise to Interactive Brokers typically arrive via the ACH payment network. ACH deposits are subject to a 4 business day credit hold. Additionally, some deposits from Wise contain insufficient transaction details for us to verify that the deposit comes from a Wise account held in your name. Such deposits will be subject to additional Compliance review that may take up to 7 calendar days. To avoid these credit holds, link your Wise account with your Interactive Brokers account. Once linked, you can use your Interactive Brokers account to initiate a transfer of funds from your Wise account that will be available for trading as soon as the funds are received. Please review this FAQ for more information: https://www.interactivebrokers.com/faq?id=126545861
Please let us know if you have any additional questions. We would appreciate the opportunity to turn around your experience.
What is the IBAN to transfer us$
Thank you for reaching out. Please ensure that you have created a deposit notification: https://www.ibkr.com/faq?id=27280950
The deposit notification will have all the necessary information to provide to your bank to execute the wire.
We hope this helps!
How can I convert yen in my account to US dollars?
Hi Mark, thank you for asking. For instructions to convert currencies in your IBKR account, please review this FAQ: https://www.interactivebrokers.com/faq?id=111454768
We hope this helps!
How can I upload documentar equestre?
Hello, thank you for asking. For instructions to upload a document, please view: https://www.interactivebrokers.com/faq?id=29088212
We hope this helps!
How do I know if my account is Chess or custodian sponsored?
Hello WK, thank you for reaching out. For an overview of share ownership in Australia, please review: https://www.ibkrguides.com/kb/en-us/holding-australian-shares.htm
We hope this helps!
How I can access the latest data Currently it’s showing past data
Hi Subodh, thank you for asking. Clients are not obligated to subscribe to market data through IBKR. If you elect not to subscribe to a paid service, delayed quotes (usually 10-20 minutes behind real-time quotes) will be provided at no cost, where available. In addition, while the lack of real-time market data will have no impact upon execution quality, IBKR strongly recommends against trading without a source of real-time quotes.
To view other market data, please subscribe to the necessary market data subscriptions: https://spr.ly/MarketDataCampusEU
Looking for the right market data? Our Market Data Assistant is here to help you find the options that best fit your needs: https://ndcdyn.interactivebrokers.com/sso/Login? action=CS_MARKET_DATA_ASSISTANT
Feel free to give it a try — and let us know if you have any questions along the way!
I am setting up a bank account for fund withdrawals. It asked for “trading account username and password”. Would like to clarify “trading account username” refer to name of account holder or username for online login? And the password referred to my account online login password? I just puzzle as we always told not to provide our password for safety sake! Looking forward your reply, thank you
Thank you for contacting IBKR on IBKR Campus. To address your concern/inquiry, we need a few more details about the situation and your account; unfortunately, social media is not a secure channel to share this information. We kindly ask that you contact our Client Services team for further assistance via web ticket, live chat, or phone call using the link below. We appreciate your understanding. https://spr.ly/CSCampusEU
Hi, I got a referral from a friend to join IBKR, but he didn’t receive the 200$! Do I have to do something special in order he gets it? Thank you so much!
Hi Hanna, thank you for reaching out. Referrers are paid $200 for each referred client when the referred client opens an individual or joint account, deposits $10,000 within 30 days of opening the account and maintains a balance of at least $10,000 for one year. You can view the full terms and conditions of the Refer a Friend Program here.
We hope this helps!
How can I open an account in the name of a company?
Hi Robert, thank you for reaching out. Please review the account types available based on your region of residence here: https://spr.ly/AccountConfigurationCampusEU
If you are interested in applying for an account: https://spr.ly/OpenAccountCampusEU
We hope this helps!
I’m trying to trade options and have level 3 but every time I try to trade it says market closed? Open in certain amount of hours. I tried during different times of the day and still get the same message. Is it something to do with my settings?
Hi, thank you for reaching out. Some options do not trade outside of the regular trading session. Always check the specific trading hours for the products you’re interested in, as they may vary.
You can do this by right-clicking on the ticker row in TWS and selecting Financial Instrument Info. Please view this FAQ for further troubleshooting: https://www.interactivebrokers.com/faq?id=691836583
We hope this helps!
Como se cambia el idioma?
Para obtener instrucciones sobre cómo cambiar el idioma en IBKR móvil, consulte estas instrucciones:Para obtener instrucciones sobre cómo cambiar el idioma en IBKR móvil, consulte estas instrucciones: https://www.interactivebrokers.com/faq?id=54142436
Hi, I am lock out, n cannot remember my password. I do not have the token I only have my UEN AC ID n User ID Tell me how can I secure back my password
Hello, thank you for reaching out. For a login issue, please click the “Need help?” on the Client Portal log in page and follow the prompts to regain access. https://ndcdyn.interactivebrokers.com/sso/Login?RL
If the above does not work, you will have to call our Client Services team for account security reasons. IBKR DOES NOT reset passwords, provide usernames, or unlock accounts via e-mail or chat. Thank you for understanding.
You can find our available phone support here: https://spr.ly/CSCampusEU
Do I need to open an Ireland account if I want to trade Ireland domicile ETFs? How do I find out what is my current account and if it’s activated for trading?
Hello Edward, thank you for asking. No, you do not need to be in Ireland to trade Ireland-domiciled ETFs. However, you do need to request ETF trading permissions in Client Portal. Please view this FAQ for more information: https://www.interactivebrokers.com/faq?id=35797368
You can view and manage your trading permissions anytime in Client Portal: https://spr.ly/IBKR_TradingPermissions
To trade certain products or in specific regions, you’ll need to request permissions. These are based on your financial profile (e.g., age, experience, net worth, objectives) and sometimes your location. Please note we can’t share the exact requirements for each permission.
You can view all our available Products and Exchanges on our webpage: https://spr.ly/ProductsExchangesCampusEU
You can check that the application is complete by visiting: IBKR.com/app-status
Once completed, please allow time for the due diligence checks and the review of the application. The New Accounts team will reach out if they require more information for the application. We hope this information is helpful!
I want minimize the extra buying power to 0, or make it adjustable, but I couldn’t found the entry to change this setting, can you advise ?
Hello, thank you for asking. To view how buying power is determined, please review this FAQ: https://www.interactivebrokers.com/faq?id=30115521
We hope this helps!
Hi, should I open an account in euros or dollars to trade US stocks as an european citizen ? Thank you for your answer.
Thanks so much for your interest in opening an account! You can get started here: https://spr.ly/OpenAccountCampusEU
To view the currencies you can hold in your account: https://www.interactivebrokers.com/faq?id=52490649
We’re glad to help with any general questions along the way. You can also find helpful info in our FAQ: https:// ibkr.com/article?id=28216814. Don’t hesitate to reach out — we’re here for you!
Dear Madam, Sir I just created and finalized my account. I opened it in dollars (I’m French). I tried to find informations about the change of currencies. What is the best solution or what are the différents ways of thinking between opening an account in dollars or euros currency. Who applies the fees ? My bank or IBKR ? Is it possible to change the currency of the account ? Respectfully Paul Marquis
Hello, thank you for contacting us. Cash accounts must maintain a positive balance. In order to trade a foreign security, you must deposit or convert funds to the desired security’s currency, and the trade can be placed once the funds settle. For instance, if you carry Euros in your account and want to trade a stock on an American stock exchange, you will need settled USD funds. Please note that forex settlement generally takes place two business days following the sale transaction (Trade Date plus one business day: T+2).
Margin accounts allow you to trade without waiting for cash to settle or converting currencies. However, it is required that you meet the margin requirement in your account. Failure to meet these requirements will result in becoming subject to liquidation of assets to bring the account back into margin compliance. Please use this tool on our website to review available funding methods and ETAs based on your residency and the currency you wish to deposit: https://spr.ly/FundCampusEU
Clients can generally deposit and withdraw funds in the currency of their residential country, the base currency of their account, or a common currency (USD, EUR, HKD, GBP, AUD, SGD, CHF, CAD or JPY). To view which currencies you can hold in your account, please view: https://www.interactivebrokers.com/faq?id=52490649
Interactive Brokers aims to provide a fee-free deposit experience for most currencies and deposit methods. However, be aware of potential external fees that may apply, especially for international transfers. Always verify with your bank to understand any potential costs associated with transferring funds to your IBKR account. https://www.interactivebrokers.com/faq?id=27284795
For instructions to change the base currency of your account: https://www.interactivebrokers.com/faq?id=28227469
To view how much we charge for spot currencies, please view: https://www.interactivebrokers.com/faq?id=43893342
Once you select the best method for your needs, please follow all the steps to complete the transfer. We hope this helps!
Comment puis-je fermer une position ?
Bonjour, merci de votre question. Pour obtenir des instructions sur la clôture d’une position sur IBKR Mobile, veuillez consulter : https://www.interactivebrokers.com/faq?id=42700408
Bonsoir, Comment puis-je fermer une position sur l’or ?
Bonjour, merci de votre question. Pour obtenir des instructions sur la clôture d’une position sur IBKR Mobile, veuillez consulter : https://www.interactivebrokers.com/faq?id=42700408
I need a phone number please in the uk to contact customer service urgent thanks
Hi Richard, thank you for contacting us. To contact Client Services, please use this link: https://spr.ly/ClientServicesCampusUK
We hope this is helpful.
I have transferred the money to first Abu Dhabi bank however, it’s not showing on my trading account. Please help.
Hello, thank you for reaching out. You can check the status of this and any future fund transfers by logging into Client Portal: https://www.interactivebrokers.com/sso/resolver?action=VIEW_TRANS_HISTORY
Please note that a credit hold period may apply to your deposit. This may result in funds not being immediately available for trading purposes. If a hold applies, it can be viewed using the link above.
Please ensure that you have created the deposit notification: https://www.ibkr.com/faq?id=27280950
We hope this information is helpful!
Hi. Why does gain in asset value show up as negative in red colour and loss as positive and in green in my mobile app? How do I reverse this?
Hi Ranvir, thank you for asking. You can reverse this in IBKR Mobile by clicking the three lines on the left-hand side of the screen and navigating to settings. Then, you can click localization. Here you can configure the color localization. We hope this helps!
Olá, no puedo hacer una ordem, siempre en el final vien una mensagem que tengo selecionar una conta, pero tengo solo esta conta que esta logada. Puede ajudar me por favor? Gracias
Hola y gracias por contactarnos. Lamentamos que tenga problemas para iniciar sesión. Entendemos la importancia de acceder a tiempo.
Para recuperar su cuenta, haga clic en el enlace “¿Necesita ayuda?” en la página de inicio de sesión del Portal del Cliente: https://ndcdyn.interactivebrokers.com/sso/Login?RL
Si aún no puede iniciar sesión, nuestro equipo de Atención al Cliente estará encantado de ayudarle por teléfono. Por razones de seguridad, no podemos restablecer contraseñas ni desbloquear cuentas por correo electrónico ni chat. Gracias por su comprensión.
Puede encontrar los detalles de nuestro soporte telefónico aquí: https://spr.ly/CSCampusEU
Estamos aquí para ayudarle y esperamos poder resolver este problema.
Hello , I am changing the mobile phone(Apple) . How I can install/ transfer the two factor identification tool on the new phone
Hello, thank you for reaching out. If you’ve purchased a new Smartphone and wish to transfer your existing IBKR Mobile Authentication (IB Key) profile from your old Smartphone to your new phone you can do so without Client Service assistance as long as you retain access to your old phone or a secondary security device that remains active. Step-by-step transfer instructions are available in the Users’ Guide: https://ibkrguides.com/securelogin/sls/reactivating-ibkr-mobile-authentication.htm
If you continue to experience difficulties, you need to contact IBKR Client Services via telephone for assistance. https://spr.ly/CSCampusEU
IBKR requires all users to be two-factor authenticated and does not allow users to partially or fully opt out. IBKR offers several two-factor authentication methods, free of charge, that include both a physical and digital solution. You can learn more here: https://www.ibkr.com/faq?id=29079898
Hola! Ya tengo con cuenta con ibkr, cómo puedo jugar en simulado desde la app? Si me indicáis los pasos os lo agradezco. Gracias !
Hola, gracias por su pregunta. Consulte estas preguntas frecuentes para obtener instrucciones sobre cómo acceder a las operaciones en papel en IBKR Mobile. https://www.interactivebrokers.com/faq?id=73506651
Esperamos que esto le ayude a responder a su pregunta.
Hello. If i have a multicurrency account with EUR and USD, how can I choose the currency when I buy? Thanks.
Hi Albert, thank you for asking. When trading products, the currency denomination can be seen in the Order Ticket. We hope this helps!
I am receiving a warning when I enter the profile (Privacy masking does not extend to بوابة العميل) How can i solve it ??
Hi, thank you for reaching out. We cannot replicate your issue. To understand more about our financial strength, investor protection, account protection, login protection and privacy policies, visit the Interactive Brokers Group Strength and Securities page.
For a list of our customer agreements, disclosures and more, visit the Forms and Disclosures page.
If you have any additional questions, please create a detailed web ticket: https://spr.ly/WebTicketCampusEU
As a Japan resident, do you info about the tax declaration process and how to get the tax form? Thank you!
Hi, thank you for reaching out. If you are a non-US person, you will be prompted to submit a Form W-8 during the application process. This will designate your country of taxation and, if it is not the US, you are not subject to US taxes on your trading profits.
Virtually every country, however, imposes withholding taxes on dividends paid by local corporations to non-residents. The default rate is 30% although it may be lower if an international tax treaty involving your country exists. Please view this FAQ: https://www.interactivebrokers.com/faq?id=25487889
For instructions to access historical and current tax forms, please view this FAQ: https://www.interactivebrokers.com/faq?id=30115238
Hi, I am currently in the process of changing citizenship, will I still be able to trade? And how do I update my details?
Hello, thank you for reaching out. To update your citizenship: https://www.interactivebrokers.com/faq?id=38468116
If you experience a trading issue, please direct it to Client Services via web ticket: https://spr.ly/WebTicketCampusEU